@InProceedings{kswb10,
  author = 	 {Alexandre Kouznetsov and Bradley Shoebottom and Ren\'{e} Witte and Christopher J.\,O. Baker},
  title = 	 {{Leverage of OWL-DL axioms in a Contact Centre for Technical Product Support}},
  booktitle =	 {OWL: Experiences and Directions (OWLED 2010)},
  year =	 {2010},
  address =	 {San Francisco, California, USA},
  month =	 {June 21--22}
}